PVG General Assistant - Hospitality

General Assistant - Hospitality

Pay Rate: £13.45ph + Holiday Pay (HP) = £15.07ph

Hours: School catering shifts are typically available Monday to Friday. The number of shifts offered will vary depending on client requirements, with some weeks offering one shift or day of work and others offering multiple shifts throughout the week.

Location: Various school locations across Perth, Glasgow and Edinburgh. Work locations will vary depending on available assignments.

Essential Requirement: You must hold a current PVG (Protecting Vulnerable Groups) Scheme membership to be considered for this role. A PVG is Scotland's safeguarding check for individuals working with children or protected adults.

Job Summary

We are looking for a friendly, reliable, and hardworking General Assistant to join our hospitality team. The successful candidate will provide support across the day-to-day operation of the business, helping to ensure guests receive a welcoming, professional, and high-quality experience.

This is a varied role involving customer service, food and beverage support, housekeeping, cleaning, and general operational duties. The ideal candidate will be flexible, approachable, and willing to assist wherever needed.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide excellent customer service throughout the guest experience.
• Assist with food and beverage service, including taking orders, serving food and drinks, and clearing tables.
• Prepare dining and service areas before, during, and after service.
• Maintain high standards of cleanliness, hygiene, and presentation throughout the premises.
• Assist with housekeeping duties, including cleaning guest and public areas where required.
• Replenish supplies, stock, and guest amenities.
• Assist with receiving, storing, and rotating deliveries and stock.
• Support kitchen and front-of-house teams with general duties as required.
• Set up and clear down rooms and areas for functions, meetings, and events.
• Follow all food safety, health and safety, and company procedures.
• Deal with guest requests and queries promptly and professionally, escalating issues to a supervisor or manager when necessary.
• Work effectively as part of a team and provide support to colleagues during busy periods.
• Carry out any other reasonable duties required to support the smooth running of the hospitality operation.

Skills and Experience

• Previous experience in hospitality, customer service, catering, or a similar environment is desirable but not essential.
• A friendly, positive, and professional approach.
• Excellent customer service and communication skills.
• Ability to work efficiently in a busy environment.
• Good attention to detail and high standards of cleanliness.
• Ability to work both independently and as part of a team.
• Flexible approach to duties and working hours, including evenings, weekends, and public holidays where required.
• Reliable, punctual, and well presented.
• Ability to remain calm and professional under pressure.

What We Are Looking For

The ideal General Assistant will be someone who enjoys working with people, takes pride in delivering excellent service, and is happy to be hands-on and adaptable. You will play an important role in supporting the wider team and ensuring the smooth running of the day-to-day operation.

About Arc Hospitality Recruitment Ltd

Arc Hospitality Recruitment Ltd is an employment agency supplying premium seasonal and temporary staff to many of the UK’s leading sporting, leisure, and heritage venues. All work is offered on a temporary basis and applicants must have the right to work in the UK.

We operate a merit-based recruitment process; due to the high volume of applications received, only those shortlisted will be contacted. Arc is a proud Equal Opportunities employer and we welcome applications from all backgrounds. We do not discriminate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy or maternity, race, religion or belief, marriage or civil partnership, or any other legally protected characteristic.

Your application and personal data will be handled in line with our Privacy Policy and UK GDPR.