People Operations Manager


Birmingham30-40k per annum + benefitsFull time

Arc are looking for a People Operations Manager specialising in Hospitality Management to join our Midlands team! This is a role dedicated to recruitment of team members to work in the most prestigious hospitality venues. You’ll be sourcing and training candidates, staffing events, checking in your teams across our portfolio of Midlands based clients. If you’ve been working front of house and want to make the move to being in an office, but still get the buzz of events and occasionally still run rooms, we have the perfect job for you!

We need someone that is detail orientated, takes immense pride in quality, can spin many plates and delivery high-quality standards in volume. You will need to be a professional yet fun communicator to embody the Arc ethos in client management.

Who are we and what do we do?

We are Arc, one of the UK’s leading event staff specialists, providing top-class people to sports venues, caterers, hotels and tourist attractions across the UK. We’ve grown consistently over the last 15 years and continue to do so.

At Arc, we value drive and innovation. Our vision is to shape the world of flexible work into a better place for all. We’re honest with all our clients and staff and like to maintain an excellent level of communication with both. We care about our staff and their well-being, as well as the needs of our clients. These elements combined with our determination to succeed ensure that we provide % 100% delivery to make each event a success.

What can you expect?

You will actively take responsibility for the successful recruitment, onboarding and life cycle of our casual Team Members, including right to work compliance checks, through to coordinating our in-person recruitment/induction sessions. You will need to be comfortable working independently on your own projects as well as being a team player.

This is a varied role with excellent development opportunities. You will be required to work at events to get involved in on-site staff check ins, whilst offering support and valuable feedback to our clients and team members.

This is a permanent role, working full-time hours (5 days out of 7) – 40 hours per week.

Because we work at some of the best events in the UK, weekend work is required, as are occasional early starts and late finishes.

Who are we looking for?

  • Has extensive front of house experience managing large restaurants at arenas and stadium events
  • Has the knowledge to help our Team members excel at large hospitality events
  • Can build a team of top-class hospitality flexible workers
  • Will be able to train a VIP hospitality teams to give our clients the VIP experience
  • Can build great relationships with clients and candidates
  • Has experience in Service management - compliance, payroll, administration

We need people who are calm and have a professional manner even when the going gets tough (and it will). You will need to be energetic and driven with a passion to help us deliver recruitment and staffing solutions to events and hospitality in London and across the UK.

What’s in it for you?

We provide competitive salaries and realistic fast track opportunities for progression.

Other great benefits on offer:

  • Opportunities for ongoing learning and development with a fully paid day of study leave each month
  • Company bonus scheme
  • Volunteer Leave
  • Life cover (4 x salary)
  • Employee Assistant Programme offering face to face and 24-hour telephone counselling
  • Subscriptions for professional memberships
  • Aviva private healthcare (after 1 year of service)
  • Medicash for routine dentistry, optical, physio, osteopathy plus Medicash Extras (after 1 year of service)
  • Eyecare Vouchers
  • Social celebrations and Company get togethers including conferences
  • Wellbeing and Mental Health initiative
  • Referral bonuses

Arc Hospitality Recruitment Ltd are an employment agency known for supplying the country's top sporting, leisure and heritage sites with premium quality seasonal and temporary staffing solutions. In addition to the above roles, further employment opportunities may be available throughout the UK. Please note we pursue a merit-based recruitment strategy. Arc Hospitality are a proud Equal Opportunities employer, and do not discriminate against any candidate on the grounds of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, or other applicable legally protected characteristics.